1. Overview
Because our products are lyophilized peptides and research compounds shipped in sealed, tamper-evident vials, we maintain a strict policy to protect the chain of custody and purity of every order. This policy explains when a refund, replacement, or cancellation is available.
2. Order Cancellations
Orders can be cancelled free of charge any time before they ship. Once an order has entered fulfillment or shipped, it can no longer be cancelled and instead falls under the terms below. To request a cancellation, contact support@spartalabs.shop as soon as possible referencing your order number.
3. Damaged, Missing, or Incorrect Items
If your order arrives damaged, incomplete, or incorrect, contact support@spartalabs.shop within 48 hours of delivery with your order number and photos of the affected items and packaging. Verified claims are resolved with a free replacement or a full refund to your original payment method, at our discretion.
4. Non-Returnable Items
Because of the sensitive, research-grade nature of our products, opened or reconstituted vials cannot be returned for a refund once they leave our facility, except in cases covered under Section 3 above. Unopened products may be eligible for return within 14 days of delivery at our discretion; contact us before shipping anything back, as unauthorized returns will not be accepted or refunded.
5. Refund Method & Processing Time
Approved refunds are issued to the original payment method used at checkout. Card refunds via Stripe typically appear within 5–10 business days depending on your bank. Refunds for orders paid via Zelle are issued via Zelle to the sending account and may take longer to process.
6. Shipping Costs
Original shipping charges are non-refundable except where the return or replacement is the result of our error (damaged, missing, or incorrect items). Return shipping costs for approved unopened-item returns are the responsibility of the customer unless otherwise agreed in writing.
7. Coupon & Affiliate Discount Orders
Refunds on orders placed using a coupon code or affiliate discount are issued for the amount actually paid. Any associated affiliate commission on a refunded order will be reversed.
8. Contact
To start a refund, replacement, or cancellation request, email support@spartalabs.shop with your order number. Most requests are resolved within 1–2 business days.